IMARC Group, a leading market research company, has recently releases report titled “Help Desk Outsourcing Market Report by Type (Outsourced Level 1 and Level 2, Outsourced Technical Helpdesk), Service Type (Legal Services, Facilities Management, HR Services, Finance and Accounting, and Others), Organization Size (Large Enterprises, Small and Medium-sized enterprises), Industry Vertical (Automotive, Consumer Goods, IT (Information Technology), Telecommunication, and Others), and Region 2023-2028.” The study provides a detailed analysis of the industry, including the global help desk outsourcing market share, size, trends, and growth forecasts. The report also includes competitor and regional analysis and highlights the latest advancements in the market.
Report Highlights
Table of Contents
How big is the help desk outsourcing market?
The global help desk outsourcing market size reached US$ 8.34 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 13.62 Billion by 2028, exhibiting a growth rate (CAGR) of 8.35% during 2023-2028.
What is help desk outsourcing?
Help desk outsourcing is a strategic business practice where organizations delegate their customer support and technical assistance operations to specialized external service providers. This entails the outsourcing of functions such as handling customer inquiries, resolving technical issues, and providing IT support. It also allows businesses to focus on their core competencies while ensuring that their customer service needs are met efficiently and professionally. As a result, help desk outsourcing has gained significant traction in recent years as companies across various industries recognize the value it brings in enhancing customer satisfaction and operational efficiency.
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What are the growth prospects and trends in the help desk outsourcing industry?
The market is witnessing substantial growth driven by several key factors. Nowadays, businesses are increasingly recognizing the cost-efficiency of outsourcing their help desk functions. By leveraging the expertise of specialized service providers, companies can reduce operational costs and allocate resources more strategically. This cost-effective approach has become particularly vital in today’s competitive business landscape. In addition, the rapid advancement of technology such as automation, artificial intelligence (AI), and chatbots are becoming integral components of help desk services. These technologies enhance response times, streamline issue resolution, and provide customers with 24/7 support. As a result, organizations are incorporating these innovations to stay ahead in the market and meet evolving customer expectations. Moreover, the increasing globalization of businesses has escalated the demand for multilingual and multicultural support services. Furthermore, the COVID-19 pandemic has accelerated the adoption of help desk outsourcing. Outsourcing these services allowed companies to swiftly adapt to this new reality, ensuring that employees had seamless access to IT support regardless of their location. This crisis-driven shift in work patterns has resulted in a long-term surge in demand for outsourced help desk solutions.
What is included in market segmentation?
The report has segmented the market into the following categories:
Type Insights:
- Outsourced Level 1 and Level 2
- Outsourced Technical Helpdesk
Service Type Insights:
- Legal Services
- Facilities Management
- HR Services
- Finance and Accounting
- Others
Organization Size Insights:
- Large Enterprises
- Small and Medium-sized enterprises
Industry Verticals Insights:
- Automotive
- Consumer Goods
- IT (Information Technology)
- Telecommunication
- Others
Breakup by Region:
- North America: (United States, Canada)
- Asia Pacific: (China, Japan,India, South Korea, Australia, Indonesia, Others)
- Europe: (Germany, France,United Kingdom, Italy, Spain, Russia, Others)
- Latin America: (Brazil, Mexico, Others)
- Middle East and Africa
Who are the key players operating in the industry?
The report covers the major market players including:
- Accenture Plc
- Business Support Solution SA
- Call Center Inter Galactica Sp. z o.o.
- Computer Generated Solutions Inc.
- HCL Technologies Limited
- IBM Corporation
- Infosys Limited
- Qcom Outsourcing Ltd.
- Tata Consultancy Services Ltd. (Tata Group)
- Wipro Limited
If you require any specific information that is not covered currently within the scope of the report, we will provide the same as a part of the customization.
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