PNR (Passenger Name Record) is central to all your Railways related bookings. It provides vital details about the status of your booking like seat number, coach number and other essential details about your booking and journey. However, you might incur some issues while checking the live status. The PNR Status might not update or the seat might not get confirmed, thus leaving you worrisome and in anxiety. This article dives into the common PNR related issues along with their practical solutions, ensuring a smooth and enjoyable journey. 

PNR Status

What is PNR

PNR is a 10 digit number mentioned at the Left hand side of your ticket or Right hand side of your e-Ticket. The PNR gives us two types of information: Passenger details and Train Details. Passenger’s name, age, phone number, email ID etc. are included in Passenger Details while Status of the booking, Train Number, Train Name, Coach Number, Seat number, etc. are included in Train details.

In case the ticket is not confirmed, you need to check the status of your booking. PNR number helps the passengers in checking the booking status in real time. You can check it through Indian Railways website or RailRestro.com.

How to check PNR?

You can easily check your PNR Status through the RailRestro.com website as well as Application.

For website

1. Go to RalRestro.com
2. From the Rail Tools drop down option, select PNR Status.
3. Enter the 10 digit PNR and click on Check Status.

For Application

1. Please install the RailRestro application on your phone.
2. Click on the Three horizontal bars at the Top Right.
3. Click on the Rail Tools drop down button and choose PNR Status.
4. Enter 10 Digit PNR Number and click on Check Status.

Common issues related to PNR Status

1. PNR Status not updating

It is not always the case that a confirmed ticket is booked. Many times due to high rush a passenger often incurs a Waiting List (WL) ticket. This leaves them in a state of doubt whether the ticket will get confirmed or not. However, when they check the PNR Status, it shows no update.

What to do?

1. Check if the Railways website is facing a technical issue. When the platform is facing technical slags, PNR Status updation often gets disrupted as well. If that is the case, then just Wait for a few minutes. PNR Status would start updating once the Railway platform becomes active.
2. Check if the PNR number entered by you is Correct.
3. Check if your internet connection is active.
4. You can also choose other trusted platforms like RailRestro to check the PNR Status.
5. You can check your PNR through SMS as well. Just type PNR followed by the 10 digit PNR Number. For example,if the PNR Number is 2321452367, Type PNR 2321452367 and send to the toll free inquiry number of Railway 139.

2. Incorrect/Missing Details

Sometimes the details mentioned in the PNR Status are not correct or are missing. These details could belong to the passenger as well as the train. 

What to do?

1. Immediately contact the Railways and submit your concern to them. You can call their Toll Free number 1800111321 or can connect at CustomerCare.IndianRailways.gov.in.
2. Make sure all the incorrect or missing details are rectified before onboarding.

3. Train is in Waiting List

For hassle free journey a Confirm Ticket (CNF) is a must. However, you might receive the Waiting List (WL), if there are a few seats and there is rush on your train. In case your booking hasn’t been confirmed, these are the steps you could follow.

What to do?

1. Check your PNR Status regularly, to see the development in the Waiting List. Usually the WL symbol is succeeded by a number. The number refers to people ahead of you in the Waiting Queue.
2. Please check the Live Train Status of your train as well. Sometimes your train might get delayed. This leads to many people cancelling their booking. This can lead to decrease in Waiting List or even confirmation of the seat.

4. PNR Status is confirmed, but no seats have been allocated

There may be cases where your PNR Status has been confirmed but no seats are shown. This can cause panic and confusion.

What to do?

1. You need to contact your Ticket Collector to resolve this issue.
2. You can check the Train Time Table to look for Extended stops. Major stations as well as big cities have long train stoppage timings. This time can be beneficial in resolving your issue.

5. PNR Status not found after Train Rescheduling

Sometimes due to unforeseen reasons, the Train is scheduled. A person with a confirmed or waiting ticket can then check their PNR Status only to see the “PNR Not Found” message.

What to do?

1. You need to find the updated Train Time Table, in order to find the new Train Number, Date and Time of Departure.
2. Once you have this information, contact the Railways customer support team and provide them with the PNR number as well as the updated details of the Train.
3. The customer support team would then resolve your issue at once.

6. Seat is confirmed, but food is not

Often while booking our tickets we opt out of booking the food. There might be cases where there is no food supplied on the train. In such situations you are forced to either buy the pantry car food or food from vendors that charge high delivery charges. Pantry car food is fresh but gives you very limited options.

What to do?

RailRestro provides you with tasty, hygienic food delivered at your seat at Zero Delivery Cost. You have ultimate freedom in what you want to eat and you don’t even have to pay hefty delivery charges for that.

To get you food delivered at your seat

1. Visit RailRestro.com
2. Enter your “PNR number” and click “Order Now”.

You can also order via your Train Number. 

1. Visit RailRestro.com
2. Select “Order via Train No.” tab
3. Enter Train No. and Boarding Date
4. Click Order Now

Conclusion

Whether you are visiting your family or going for a vacation, Railways provide a pocket friendly and convenient mode of transport. However, technical issues related to PNR Status and Railways platform can dampen your spirits.

Finding the right solution and right forums which address your issue could be critical to your journey. We at RailRestro take great satisfaction in helping our customer’s issue. That is why we are dedicated to solving any issue related to your train journey.

So next time you are facing issues related to PNR or craving for that spicy Paneer tikka, reach out to your RailRestro.

Frequently Asked Questions

Q. How can I check my PNR Status?

Ans: Visit RailRestro.com. From Rail Tools select PNR Status. Enter 10 digit PNR number and click on Check Status.

Q. Why is PNR status not working

Ans: There can be multiple reasons for this. These can be: Incorrect PNR entered, Railway server issue, Journey is completed, Charting not done or Information Delay.

Q. What if PNR is not confirmed?

Ans: Passengers without a confirmed PNR are generally not allowed and would not get a seat.

Q. Can we order food via PNR?

Ans: Yes, you can easily order food via PNR. Visit RailRestro.com to get food delivered at your seat at Zero Delivery Cost. 

Q. Can I order food if my seat is not confirmed?

Ans: Yes, RailRestro provides your fresh food at Zero Delivery charges even if your seat is not confirmed. Visit our platform to book tasty foods now.