Bajaj Finserv has a comprehensive customer care team to handle queries related to their wide range of products, including loans, deposits, and EMI cards. Whether you have questions about loan applications, EMI details, credit cards, or fixed deposits, their support team is ready to assist.
For general inquiries, you can contact their customer care number +91 8698010101 or send an email. Additionally, you can log into your “My Account” and raise a query under “My Relations.” If you’re unsatisfied with the response, you can escalate the matter by emailing the Grievance Redressal Officer.
Here’s a look at the 10 most common issues resolved by Bajaj Finserv’s customer support team, along with simple steps to obtain a No Objection Certificate (NOC) and apply for a No Dues Certificate.
Table of Contents
Top 10 Issues Resolved by Bajaj Finserv Customer Support
1. EMI and Loan Details
Customers often seek help with repayment schedules, interest certificates, and EMI due dates. You can easily access this information by logging into “My Account” on the Bajaj Finserv website or app using your registered mobile number.
2. Fixed Deposit Queries
Bajaj Finserv offers fixed deposits with attractive interest rates of up to 8.85% p.a., rated AAA/Stable by CRISIL and ICRA. Customers may have concerns about account opening, interest rates, maturity dates, or submission of Form 15G/15H. Support is available for:
- Automatic and manual renewal processes
- Early withdrawal penalties
- Policy updates and interest rate details
- Obtaining fixed deposit receipts (FDR) and managing accounts
- Downloading Form 15G/15H via “My Account”
3. Bajaj Finserv RBL Bank SuperCard Services
The Bajaj Finserv RBL Bank SuperCard is a credit card offered in collaboration with RBL Bank. Common issues include transaction disputes, lost/stolen cards, and billing discrepancies. The support team addresses these concerns quickly, offering card replacements, deactivating lost cards, and resolving transaction disputes.
4. Fraud and Scam Redressal
Bajaj Finserv takes fraud complaints seriously. Customers can report scams through customer care via phone, email, or the support section of their account. The team guides customers through the reporting process and ensures immediate action is taken.
5. Loan Application and Disbursement Issues
If there are delays in processing or disbursing loans, the support team provides quick solutions and keeps customers informed throughout the process. Internal mechanisms are in place to efficiently address these issues.
6. Accessing Account Statements and No Dues Certificates
Bajaj Finserv makes it easy to obtain important documents like account statements and no dues certificates online. To access these:
- Log into “My Account”
- Navigate to the “Menu” section and click on “Documents”
- Download the required document (e.g., account statement or no dues certificate)
7. Product Information
Bajaj Finserv customer support provides detailed information on various financial products like personal loans, home loans, and credit cards. The team assists with eligibility criteria, the application process, and required documentation. You can also stay updated on product launches by visiting the Bajaj Finserv website.
8. Investment and Mutual Fund Queries
The customer care team supports mutual fund investors by assisting with KYC verification, portfolio management strategies, fund ratings, and scheme recommendations. They help align investments with customers’ financial goals and risk tolerance.
9. Insurance Claims and Renewals
Bajaj Finserv’s “Insurance Mall” offers a range of policies from top insurers. The customer support team helps with filing claims, renewing policies, and clarifying coverage details. They also guide customers through the document submission process for claims.
10. Technical Support
For technical issues related to the app or website, such as login difficulties, navigation problems, or account management issues, the support team is ready to assist. Reach out to customer care at +91 8698010101 or log into “My Account” to file a complaint.
How to Get a No Objection Certificate (NOC) from Bajaj Finserv
A No Objection Certificate (NOC) is issued after full repayment of a loan. Without an NOC, your credit score may be negatively impacted, and you could face legal action or requests for additional payments. Here’s how to obtain your NOC:
- Log into the Bajaj Finserv customer portal (My Account)
- Enter your mobile number and date of birth
- Submit the OTP sent to your phone
- Select the loan account from the “My Relations” section
- Click “View Statement” under “Quick Actions” and download the NOC
For home loans on registered properties, visit the Registrar of Properties to remove the lien before collecting the NOC. For car loans, submit Form 35 and the NOC to the Regional Transport Office (RTO) and your car insurance company.
How to Apply for a No Dues Certificate with Bajaj Finserv
After repaying a loan in full, Bajaj Finserv issues a No Dues Certificate (NDC). This document officially confirms that you have no outstanding dues. To download your NDC:
- Log into “My Account” using your registered mobile number and OTP
- Confirm your identity with your date of birth
- Go to “Your Relations” under the “Account” section
- Select the loan account, find the No Dues Certificate, and download it
Conclusion
Bajaj Finserv offers a range of financial products and maintains a strong customer support team to resolve common issues. Whether it’s fraud reporting, EMI details, loan disbursement, or fixed deposit queries, their team provides timely assistance.
To avoid credit score issues or legal complications, it’s essential to secure your No Objection Certificate (NOC) or No Dues Certificate (NDC) after closing a loan. Follow the simple steps outlined to download these crucial documents via “My Account.”
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