Customer Relationship Management Market Share, Industry Growth, Report 2024-2032

IMARC Group, a leading market research company, has recently releases report titled “Customer Relationship Management (CRM) Market Report by Component (Software, Services), Deployment Mode (On-premises, Cloud-based), Organization Size (Small and Medium-sized Enterprises, Large Enterprises), Application (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, and Others), Industry Vertical (BFSI, Retail, Healthcare, IT and Telecom, Discrete Manufacturing, Government and Education, and Others), and Region 2024-2032”, Offers a comprehensive analysis of the industry, which comprises insights on the global customer relationship management market share.

How Big Is the Customer Relationship Management Market?

The global customer relationship management (CRM) market size reached US$ 63.8 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 151.5 Billion by 2032, exhibiting a growth rate (CAGR) of 9.9% during 2024-2032.

Industry Overview of Customer Relationship Management

Customer relationship management (CRM) is a systematic approach that empowers businesses to manage and analyze interactions with their customers. It involves the use of technology, processes, and strategies to enhance customer satisfaction and loyalty. It allows organizations to gain deeper insights into customer behavior, preferences, and needs, enabling them to tailor their products and services accordingly. It centralizes customer data, making it easily accessible to all relevant team members, and ensures a unified view of customer information across the organization. It automates repetitive tasks, such as lead management, email marketing, and sales tracking.

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What are the growth prospects and trends in the customer relationship management industry?

At present, the rising adoption of digital technologies to enhance customer engagement and streamline operations represents one of the key factors impelling the growth of the market. Additionally, the increasing integration of data analytics and artificial intelligence (AI) within CRM systems for enhancing customer insights and predictive capabilities is supporting the market growth. Besides this, the growing number of e-commerce businesses conducting online sales is driving the demand for CRM systems to manage online customer interactions, track sales, and provide personalized online shopping experiences.

Moreover, the rising shift towards subscription-based business models, especially in software and services, is encouraging the adoption of CRM systems to manage recurring billing, subscription renewals, and customer retention efforts. In addition, the increasing employment of CRM solutions in the healthcare and life sciences sectors to manage patient relationships, track medical histories, and streamline healthcare operations is contributing to the market growth.

Furthermore, the growing concerns about data privacy and security are prompting businesses to invest in CRM solutions with robust encryption, authentication, and compliance features. Apart from this, the rising incorporation of CRM systems with other business software, such as marketing, automation, and enterprise resource planning (ERP), is facilitating data sharing and bolstering the market growth. Additionally, the increasing utilization of advanced analytics dashboards in CRM systems to provide at-a-glance insights into customer behavior, sales performance, and marketing effectiveness is propelling the market growth.

Leading Companies Operating in the Global Customer Relationship Management Industry:

  • Insightly Inc.
  • International Business Machines Corporation
  • Microsoft Corporation
  • Oracle Corporation
  • Pegasystems Inc.
  • Ramco Systems Limited (The Ramco Cements Limited)
  • Sage Group plc
  • Salesforce Inc.
  • SAP SE
  • SugarCRM Inc.
  • Zoho Corporation Private Limited

Customer Relationship Management Market Report Segmentation:

The report has segmented the market into the following categories:

Breakup by Component:

  • Software
  • Services

Breakup by Deployment Mode:

  • On-premises
  • Cloud-based

Breakup by Organization Size:

  • Small and Medium-sized Enterprises
  • Large Enterprises

Breakup by Application:

  • Customer Service
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Others

Breakup by Industry Vertical:

  • BFSI
  • Retail
  • Healthcare
  • IT and Telecom
  • Discrete Manufacturing
  • Government and Education
  • Others

Breakup by Region:

  • North America: (United States, Canada)
  • Asia Pacific: (China, Japan, India, South Korea, Australia, Indonesia, Others)
  • Europe: (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
  • Latin America: (Brazil, Mexico, Others)
  • Middle East and Africa

If you require any specific information that is not covered currently within the scope of the report, we will provide the same as a part of the customization.

About Us

IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC Group’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.

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